Q: Where can we hire our snow gear?

Ski Hire We provide free pick up and drop off to Spicy rentals, Rhythm, and Central Snowsports.

Question 1

What ski schools are available?

Accepted Answer

Happo-One Ski School and Evergreen are the two most convenient options.

Question 2

How far is it to walk from the hotel room to breakfast area?

Accepted Answer

Our breakfast area is in the tudor style building which is just next to the hotel building.

Question 3

Where is the ski storage/drying room?

Accepted Answer

The ski storage and dry room is in the hotel building. If you are staying in the budger family suite, we also have a ski rack on the side of the undercovered entrance of the tudor building.

Question 4

Where are the budget family suite rooms located?

Accepted Answer

The budget family suite rooms are located in the same building as the breakfast/dining area and the family lounge/games room.  The family suite is definitely more convenient for young families to access the breakfast and family lounge area where you can order pizza or take away food if you choose to stay in for dinner.   You also don't have to go through the hassles of taking off and putting on your shoes (the Japanese way) if you stay in the same building.  Just to note, the onsens are located in the hotel building. The 2 buildings are just right next to each other.

Question 5

Is the Budget Family Suite Room as warm & comfortable as those in the main hotel?

Accepted Answer

The hotel room is in a newer building hence the rooms are newer and more spacious.  The budget family suite rooms are in the tudor style building with an old charm feel.  The budget family suites consist of 2 small rooms with a door in between, and two ensuites (the 3 in 1 small Japanese ensuite).  Both the Hotel room and Budget Suite room are comfortable and well heated.

Question 6

We will have a car - do you have parking?

Accepted Answer

Yes, we have plenty of parking infront of the hotel and there is no extra charge for parking.

Question 7

Where can we hire our snow gear?

Accepted Answer

Ski Hire ​We provide free pick up and drop off to Spicy rentals, Rhythm, and Central Snowsports.

Question 8

What is your cancellation policy?

Accepted Answer

Cancellations must be made in writing:
Within 7 days of deposit payment - Full Refund 
61 Days or more prior to check in - 20% charge
60 Days or less prior to check in - No Refund

Early Bird Promotion Cancellation Policy (exp. 30th June):
Within 7 days of deposit payment - Full Refund 
If cancelled before June 30th, 2018 - 20% charge
If cancelled after July 1st, 2017 - No Refund

Question 9

How do I book a room?

Accepted Answer

Click on the 'Book Now' link on the top right of the page, or on the "Rooms & Rates" page.

Question 10

How do we get our ski passes?

Accepted Answer

See the Hakuba Happo-One "Tickets & Passes" web page for rates and where to purchase passes.

Question 11

How do I get to Hakuba?

Accepted Answer

Step 1 is to fly to Tokyo, either Narita airport or Haneda airport. There are numerous flights to either airport from almost anywhere in the world.
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You can then get to Hakuba by shuttle bus, taxi or train.  The quickest option is train.  The cheapest and easiest option is shuttle bus.  The buses are ultra-luxurious and provide a stress-free way of getting to Hakuba.
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Google "getting from Tokyo to Hakuba" or see our "LOCATION" tab for more information.

Question 12

Should I go to Hakuba or Niseko?

Accepted Answer

Both Hakuba and Niseko have great snow, but if you're an expert skier and your sole criteria for choosing your ski holiday in Japan is snow quality, particularly early in the season, Niseko is your best choice.  Based on all other selection criteria, we prefer Hakuba.

Hakuba offers:
- better value with lower hotel rates for comparable accommodation
- more variety with numerous ski fields being serviced by a free shuttle bus
- a more authentic Japanese experience - spectacular views of the Japanese Alps
- smaller crowds with fewer people spread across more ski runs. - close proximity to Tokyo and the snow monkey hotsprings to that you can combine            skiing with other activities

Question 13

我怎么去白马？

Accepted Answer

第一步是飞往东京，成田机场或羽田机场。 世界上几乎任何地方都有飞往任何一个机场的航班。   然后，您可以乘坐班车，出租车或火车去白马。 最快的选择是火车。 最便宜和最简单的选择是穿梭巴士。 巴士是超豪华的，并提供无忧无虑的方式去白马。   谷歌“从东京到白马”获取更多信息。

Question 14

你的取消政策是什么？

Accepted Answer

取消必须以书面形式提出：
支付押金后7天内 - 全额退款
入住前61天或更长时间 - 20％的费用
入住前60天或更短时间 - 不退款   提早取消预订政策（6月30日）：
支付押金后7天内 - 全额退款
如果在2017年6月30日之前取消 - 20％的手续费
如果在2017年7月1日之后取消 - 不退款

Question 15

我应该去白马还是新雪谷？

Accepted Answer

白马和新雪谷都有很棒的雪，但如果你是一位专业的滑雪者，并且在日本选择滑雪假期的唯一标准就是雪质量，特别是在赛季初期，二世谷是您的最佳选择。 根据所有其他选择标准，我们更喜欢白马。   白马提供：
以较低的酒店价格为同等住宿提供更好的价值
免费穿梭巴士为众多滑雪场提供更多种类的服务
更真实的日本体验
靠近东京和雪猴温泉，以便您可以将滑雪和其他活动结合起来
日本阿尔卑斯山的壮观景色
更少的人群聚集在更多的滑雪道上。

Question 16

我如何预订房间

Accepted Answer

点击页面右上方的链接，或点击“房间和价格”页面上的链接。

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