FAQ
Frequently asked questions
How do I book a room?
Click on the 'Book Now' link on the top right of the page, or on the "Rooms & Rates" page.
What is your cancellation policy?
Cancellations must be made in writing:
Within 7 days of deposit payment - Full Refund
61 Days or more prior to check in - 20% charge
60 Days or less prior to check in - No Refund
Early Bird Promotion Cancellation Policy (exp. 30th June):
Within 7 days of deposit payment - Full Refund
If cancelled before June 30th, 2018 - 20% charge
If cancelled after July 1st, 2017 - No Refund
Should I go to Hakuba or Niseko?
Both Hakuba and Niseko have great snow, but if you're an expert skier and your sole criteria for choosing your ski holiday in Japan is snow quality, particularly early in the season, Niseko is your best choice. Based on all other selection criteria, we prefer Hakuba.
Hakuba offers:
- better value with lower hotel rates for comparable accommodation
- more variety with numerous ski fields being serviced by a free shuttle bus
- a more authentic Japanese experience
- smaller crowds with fewer people spread across more ski runs.
How do I get to Hakuba?
Step 1 is to fly to Tokyo, either Narita airport or Haneda airport. There are numerous flights to either airport from almost anywhere in the world.
You can then get to Hakuba by shuttle bus, taxi or train. The quickest option is train. The cheapest and easiest option is shuttle bus. The buses are ultra-luxurious and provide a stress-free way of getting to Hakuba.
Google "getting from Tokyo to Hakuba" or see our "LOCATION" tab for more information.
Is the Budget Family Suite Room as warm & comfortable as those in the main hotel?
The hotel room is in a newer building hence the rooms are newer and more spacious. The budget family suite rooms are in the tudor style building with an old charm feel. The budget family suites consist of 2 small rooms with a door in between, and two ensuites (the 3 in 1 small Japanese ensuite). Both the Hotel room and Budget Suite room are comfortable and well heated.
How far is it to walk from the hotel room to breakfast area?
Our breakfast area is in the tudor style building which is just next to the hotel building.
Where are the budget family suite rooms located?
Where is the ski storage/drying room?
We will have a car - do you have parking?
Where can we hire our snow gear?
What ski schools are available?
Happo-One Ski School and Evergreen are the two most convenient options.
How do we get our ski passes?
See the Hakuba Happo-One "Tickets & Passes" web page for rates and where to purchase passes.